Our purpose is to create a happier and healthier society. Through being at the heart of our local communities, no-one is better placed to serve this role than us.

To do this, we are on a mission to provide personal, trusted and high-quality pharmacy services to patients, healthcare professionals and the wider NHS. These services are integral in improving health literacy, patient empowerment and overall patient outcomes.

To achieve this, we devote our decisions and actions around:

• offering patient-centred care
• ensuring we provide the latest and highest quality services and products
• empowering and educating our service users, especially patients
• maintaining the trust and respect of our relationships with patients and healthcare partners
• our facilities and continuous learning and development of our workforce
• continuously innovating

We want to become the leading healthcare partner in the North West for empowering, collaborating with and educating our local communities to live healthier, happier and more meaningful lives.

We have a strong set of core values that enables us to accomplish our mission and strive towards our vision;

1. H – Honesty: Being truthful and transparent in all actions and communications with our staff and service users.

2. O – Openness: Embracing new ideas, feedback, and diverse perspectives to continuously improve our offering.

3. L – Loyalty: Staying committed and supportive to individuals, teams, and principles.

4. L – Leadership: Guiding and inspiring others towards our common goal of becoming the best at serving our local communities.

5. O – Optimism: Maintaining a positive outlook, even in challenging times and situations.

6. W – Wisdom: Making thoughtful and informed decisions that encapsulate the bigger picture and which optimise patient care.

7. O – Ownership: Taking responsibility for actions and outcomes in a bid to continuously improve for our patients and partners.

8. O – Outcomes: Centring our actions and decisions around optimising patient care and outcomes.

9. D – Dedication: Showing consistent commitment and perseverance in tasks and being dedicated to optimising the experience for those who we serve and who serve us.